Shipping and Refund Policy

Yes, it’s true! We ship worldwide for FREE!

CD Package

Your mix is burnt to a premium Compact Disc and placed inside a hard plastic slim jewel case along with the cover art. It is packaged in a bubbled envelope for protection and shipped FREE of cost straight ‘outta’ Jamaica (the birthplace of Dancehall and Reggae) and usually takes about 7-14 business days to reach its destination. It will take 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday). On very rare occasions international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries such as Australia, Brazil, Germany, Italy, Mexico, Netherlands and Romania. We are not responsible for any delays caused by the destination country’s customs clearance processes.

Refund Policy

We offer an exchange on any product found with a manufacturer’s defect. If the product is in non-playing order we will gladly exchange the item for you, upon return of the defected product. However, due to the nature of the products sold and their usability, there is a no refund policy on all of our products.

Customer Service

If you need help or have any questions please email us at support@iChunez.com or use the Contact Us link at the top of our website. We answer all questions promptly usually within 30 minutes but on some occasions it might take up to 24 hours, but we will get back to you ASAP.